FAQ’s

  • We provide the option of a FREE delivery in central Barcelona or for you to collect the products from one of the Stasher locations we partnered with. In both cases, we will liaise with you to ensure that the delivery and collection are done smoothly.
  • Outside of the central free delivery area, we provide a standard delivery for Eur 19 during the week (order must be placed minimum 2 days in advance).
  • We also have express (Eur 29) and week end (Eur 39) delivery options.
  • Our standard delivery area is 10km around Sotogrande in Andalucia, Spain. Please check any special offers on our site when you order.
  • We can also arrange delivery out of this area, so please get in touch with us for details.
  • We have a professional team who will ensure that all items are cleaned and sterilised as necessary before they are available to hire again.
  • Each time the rented toys are returned and before each shipment, the toys are cleaned and/or sterilised and/or disinfected
  • All items that are available to hire/rent or buy in conformity to European standards.
  • In Sotogrande, we currently have 2 standard delivery slots - morning which is 9.00 am to 14.00 pm and afternoon which is 15.00 pm to 18.00pm.  We will contact you closer to the delivery date to agree a more accurate delivery time with you.
  • In Barcelona, we currently deliver between 9.00am and 18.00pm and will liaise with you so the delivery will coincide with when you are in your accommodation. If the collect and return the products is from/to one of the Stasher locations we partnered with, we will arrange the most suitable location according to your arrival and departure time and day.
  • We understand that flights can sometimes be delayed, or getting out of the airport may take longer than planned. If you think that you might be late for whatever reason, please contact us as soon as possible to let us know and we will try to rearrange a different time of delivery or collection with you.
  • If we do not hear from you with enough time to rearrange our delivery schedule, we can rearrange a different time with you however, we will apply a 20 Euros delivery charge for the second delivery attempt. Or you can come and collect the items from our office during our opening hours but we will not be able to offer the discount that is normally applied for collection and return (see below “Can I collect and return the items from and to you?”).
  • If any delay results in us delivering the items to you the following day, we will not apply any pro-rata refund for this loss or hire or rental period.

Yes, you can. You can collect your items from our offices in Sotogrande or Barcelona during our opening hours.

In Sotogrande:

  • You can collect your items from our offices located at Galerias Paniagua Locales 9-11, Sotogrande. We will give you a 10% discount as a thank you when we receive the items back.
  • Our standard office opening hours are Monday to Friday, 9.00 am to 18.00pm. However, please contact us if you would like to collect your items outside of these times.

In Barcelona

  • You can collect your items from our offices located at Transforma BCN, Carrer Consel de Cent 394, 08009 Barcelona. We will give you a 10% discount as a thank you when we receive the items back.
  • Our standard office opening hours are Monday to Friday, 9.00 am to 18.00pm. However, please contact us if you would like to collect your items outside of these times.
  • For standard hire or rental products, provided you give us 3 days (72 hours) written notice prior to the delivery/pick-up at our office/Stasher location, we will issue a full refund. Any cancellations made after this time will not be eligible for a refund.
  • For standard buy/purchase items, provided you give us 7 days written notice prior to the delivery/pick-up at our office/Stasher location, we will issue a full refund. Any cancellations made after this time will not be eligible for a refund.
  • If we are asked to purchase/buy items on request, please contact us and we will discuss the cancellation terms with you. We will do our best to arrange a refund, but this will depend on the value of the item that we purchased for you and our ability to resell or return the item.
  • Yes, we can. We always want to help our customers get the maximum enjoyment out of their holidays, so if there is something that you need that we have not included in our list, get in touch and we will do our best to help you.
  • Note that items provided on specific request may have a different cancellation policy.
  • If the product breaks or is faulty during the normal using conditions, please contact us immediately and we will do our best to replace the item with a suitable alternative. If this is not possible, we will issue a pro-rata refund for the time that you have not been able to use the item.
  • If the product breaks or is faulty because of wrong using conditions, please contact us immediately and we will do our best to replace the item with a suitable alternative. You may be charged a replacement cost for the product.
  • All the products we sell come with a warranty so any default under normal usage conditions, as indicated by the manufacturer, are covered. Contact us immediately and we will do our best to replace the item with a suitable alternative on a hire/rental basis, whilst we negotiate with the suppliers on your behalf for a refund or replacement.
  • If the break of fault is due to the wrong usage of the product as indicated by the manufacturer, the product will lose its warranty cover.
  • No, as this is part of our service.
  • We expect to have to thoroughly clean and sterilise as necessary all items when they are returned to us. We do not, however, expect to have to fix or repair these items if they have been neglected or misused.
  • We understand that packing up a family to go back home can be a frantic experience, so items may end up in suitcases by accident! We retain the ability to charge the cost of replacement to cover for this eventuality.
  • We also have to cover any damages that are caused by negligence or misuse. The vast majority of people would not consider misusing these items, but we have to be prepared for the few that do.
  • This is not possible.
  • We are an online booking service so we only accept Credit/Debit Cards. The booking will only be confirmed once we receive payment in full at the time the order is placed and confirmed.
  • When you make an order while already being in your holiday or when coming to the office, payment will also be processed with your Credit/Debit Card.
  • Yes! A referral from a happy customer is our favourite way to get new customers.
  • And as a thank you, we will offer a 10% discount to both your friends on their order and to you to use the next time you place an order with us.
  • Not a problem. Just contact us and let us know as soon as possible and we will charge the difference between our selling price and the rental amount that we have charged you.
  • If the rental fee is higher than our selling price, we will unfortunately not be able to provide a refund and you can simply keep the product.

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